(541) 245-2525
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shipping speeds

It takes about 2-7 business days to create apparel products (t-shirts etc.). Then you should add shipping times on top of that. Speed and price depends on product type and destination.

USA 3-5 business days via USPS
3-8 business days via FedEx SmartPost
1-3 business days via FedEx
Canada 5-10 business days without tracking 1-5 business days via FedEx
Worldwide 10-20 business days without tracking 1-5 business days via FedEx

 

Shipping methods: Basic - Domestic 

USPS First-Class Mail 3-5 business days Yes This is ideal for lightweight packages and it's the most affordable USPS service that we offer. Maximum weight is 13 oz – this amounts to 1 shirt or 1-2 posters.
USPS Priority Mail 1-3 business days Yes Shipping times for Priority Mail are typically quicker than First-Class.
FedEx Smart Post 2-7 business days Yes FedEx Smart Post is also ideal for lightweight packages, but has longer delivery times than USPS First-Class. Please note: final delivery for Smart Post is sent through USPS.
USPS ParcelSelect 2-8 business days Yes -
FedEx Ground 1-5 business days Yes Ideal for sending heavy shipments (up to 150 lbs) to business addresses across the U.S.
BY DELIVERY TIMES TRACKING NOTES
FedEx Express Saver 3 business days Yes All expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.
FedEx 2 Day 2 business days Yes
FedEx Standard Overnight Next business day – afternoon Yes

 

BY DELIVERY TIMES TRACKING NOTES
International Economy Without Tracking 10-20 business days worldwide; 5-12 to Canada No This service is comparable to USPS First-Class Package Int'l. USPS First-Class Int'l prices are typically more expensive, but they offer tracking to Canada while International Economy does not.
International Economy With Tracking 7-16 business days worldwide; 4-8 days to Canada Yes Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has delivered.
USPS First-Class Package Int'l 10-20 business days Yes Exact delivery time may be longer or shorter depending on the destination. Please note: tracking is only available to Canadian destinations.
USPS Priority Mail Int'l 6-10 business days Yes -
FedEx Ground 2-7 business days to Canada only Yes Ideal for heavy international ground deliveries to Canada.

 

Expedited - International:

BY DELIVERY TIMES TRACKING NOTES
FedEx International Economy 2-5 business days; 2-3 days to Mexico and Canada Yes All expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.
FedEx International Priority 1-3 business days; next-day in Canada and Mexico Yes

 

How do I return an item?
It is our top priority to make sure that all our customers are satisfied with their purchase and have a pleasant shopping experience with us. If you need to return merchandise you may return it by mail to:

19749 Dearborn St, Chatsworth, CA 91311 . 

Contact us:

Email: info@surfxion.com 

Phone: +1 (541)- 245-2525

Available: MON-FRI, 9AM - 5PM PST

When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.

Some online merchandise is not returnable. Why? If the item you purchased is no longer available. This will be listed on the on the product description page.

What is your return policy?

*Any claims for misprinted/damaged/defective products must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

All credits on the returns will be made directly to the credit card used when making the purchase.
The original online purchase receipt must always accompany all returns.
The merchandise must be returned in original condition for resale, unless it is defective.

Note: Shipping and handling charges are not refundable unless the merchandise is defective or the wrong merchandise was sent. No returns or exchanges on all discontinued items. 

Reasons for Returns:

Wrong address: If you provide an address that is considered insufficient  by the courier, the shipment will be returned to us and you will be liable for reshipment charges once we have confirmed and updated address.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

* Please contact sales@surfxion.com before returning any products.

What about Merchandise Availability?

Check our Online Inventory. We add merchandise to the site daily. We offer a wide variety of trending styles and brands.
While shopping, please notice that only the available products will display. However, putting the merchandise into your shopping cart does not guarantee inventory. If an item is Out of Stock after you place your order, you will be contacted via email/phone. For this reason, all Out of Stock products are not on display in our store.

Out Of Stock & Back orders
Although we only show you products available online , occasionally more popular products may be out of stock. If this occurs and the item you ordered is out of stock, you will be contacted via email.
Pricing Policy
All prices on this website are listed in U.S. dollars.
Please note that order confirmation email does not mean that your order has been shipped.

After an order is shipped, we send your a shipment confirmation email that reports actual tax and total charged to your credit card.


How do I Cancel or Modify an Order?
If you would like to cancel or change an order that you've just place, please contact customer service at the number listed for order fulfillment or use our contact form. Please make sure you have all your order information on hand when you call. You can also email us at info@surfxion.com​ to inquire about your order or if you have any other questions regarding your order.
​Note: Items that have already been shipped can not be cancelled but can be returned or exchanged.

How do I track my order?
Once your order has shipped you'll receive a "Shipment Confirmation" email containing an order number and a package tracking ID or a delivery confirmation number specific to your order. Use this information to track your package.

How do I check the status of my refund/Exchange?
From the day you shipped your return package to us, please allow 5-14 business days to process your return. Your refund will be processed to the credit card on the original order usually on the next statement.
Please note that original shipping fees are non-refundable, but if we shipped you the wrong item then we'll refund all your shipping charges no problem.

How do I inquire about a SURFXION charge?
If the transa​ction(s) on the your account are "pending" please allow 3- business days for the transaction to fully process.